Privacy Policy
Privacy Policy
LISU Ecommerce Enterprise
For the mobile application “LISU – The Way of Life.”
Effective Date: 01-01-2026
Last Updated: 01-01-2026
1. Introduction
Welcome to LISU – The Way of Life (“LISU”, “we”, “our”, or “us”), operated by LISU Ecommerce Enterprise.
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our mobile application, website, and related services (collectively, the “Services”).
By using LISU, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
a. Personal Information
When you create an account or place an order, we may collect:
- Full name
- Mobile number
- Email address
- Delivery address
- Billing information
- Profile photo (optional)
b. Order & Transaction Information
- Products purchased
- Order history
- Payment details
- Delivery preferences
- Refund and return information
c. Device & Technical Information
- Device type and model
- Operating system
- IP address
- App version
- Device identifiers
- Log and crash data
d. Location Information
With your permission, we may collect real-time location data to:
- Provide nearby delivery services
- Improve delivery accuracy
- Track orders in real time
You may disable location access through your device settings.
e. Usage Information
We may collect information about how you use the app, including:
- Pages viewed
- Search history
- App interactions
- Time spent on the platform
3. How We Use Your Information
We use your information to:
- Process and deliver orders
- Manage your account
- Provide customer support
- Improve app functionality and user experience
- Send order updates and notifications
- Prevent fraud and unauthorized activity
- Comply with legal obligations
- Offer promotions, discounts, and personalized recommendations
4. Payment Information
Payments made through LISU may be processed by third-party payment gateways. We do not store full credit/debit card details on our servers unless required for lawful processing and security compliance.
Third-party payment providers may collect and process your payment information according to their own privacy policies.
5. Sharing of Information
We may share your information with:
a. Delivery Partners
To fulfill and deliver your orders.
b. Service Providers
For:
- Payment processing
- Cloud hosting
- Analytics
- Customer support
- SMS/email notifications
c. Legal Authorities
When required by law, court order, or government request.
d. Business Transfers
In connection with a merger, acquisition, or sale of business assets.
We do not sell your personal information to third parties.
6. Data Security
We implement reasonable technical and organizational security measures to protect your information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
However, no digital platform can guarantee complete security.
7. Data Retention
We retain your information:
- As long as necessary to provide our services
- To comply with legal obligations
- To resolve disputes
- To enforce agreements
You may request deletion of your account, subject to applicable laws.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of data
- Withdraw consent
- Object to certain processing activities
- Request a copy of your data
To exercise your rights, contact us using the details below.
9. Cookies & Tracking Technologies
LISU may use cookies, analytics tools, and similar technologies to:
- Improve performance
- Analyze usage
- Personalize user experience
- Maintain security
You can manage permissions through your device or browser settings.
10. Children’s Privacy
LISU is not intended for children under the age of 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect personal information from children.
If we become aware of such collection, we will delete the information promptly.
11. Third-Party Links & Services
Our Services may contain links to third-party platforms or services. We are not responsible for the privacy practices or content of those third parties.
12. International Data Transfers
Your information may be stored or processed in countries outside your region where our service providers operate. We take reasonable measures to ensure data protection standards are maintained.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted within the app or on our website with an updated revision date.
Continued use of the Services after changes constitutes acceptance of the revised policy.
14. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, contact:
LISU Ecommerce Enterprise
App Name: LISU – The Way of Life
Email: support@lisu.in
Address: 36, Kamala Tower, 1st Floor, T N Mukherjee Road, Dankuni, Hooghly, 712311.
15. Consent
By using LISU – The Way of Life, you consent to the collection and use of information in accordance with this Privacy Policy.
